B.B. Barns Landscaping: Your Landscape Journey

We know a landscape project is an investment, and we want you to know what to expect at every step. While every project is unique, most follow this general timeline.

We meet with you to discuss your goals, priorities, budget, and vision for your landscape.

You’ll receive a proposal packet through our client portal that includes:

• Your proposal
• Your landscape design
• A digital guide with information and care instructions for your plants
• This project roadmap

We’ll review everything with you and answer any questions.

Sometimes we make adjustments to better fit your goals, budget, or priorities. We’ll continue working with you until you’re comfortable moving forward.

Once you approve your proposal through our company portal, we will send you a deposit invoice. Once that deposit is received, you will be scheduled for your installation. 

As your project approaches, we’ll contact you two weeks prior to your anticipated installation date and keep you updated weekly after that if anything changes. Please note that scheduling dates can change week-to-week, depending on weather primarily

The time to make any changes is during the proposal and design phase, but if changes are still needed, those should be addressed in full prior to the installation.

Your Landscape Consultant remains your primary point of contact throughout the project. Our crews are the best in the business but will not be able to answer all of your questions. Please reserve those for the LC.

Once the work is complete, we’ll walk through the project with you, answer questions, and provide your plant care guide to help your new landscape thrive.

After your project is complete, we’ll send you a Final Project Record. This document reflects what was actually installed and serves as your permanent record for warranty purposes and future reference. It is not an invoice.

Our finance department will send you the final invoice, including any project changes, track and bill actual hours, and minus your deposit.

Throughout your project, you’ll receive emails with updates as we move from one phase to the next. If you ever have questions, your Landscape Consultant is just a phone call or email away.

Who does 811? 

Our office will call USIC to come out and locate services. If you have any valuable information regarding your lines, please inform your LC

When will my project be scheduled?

After your proposal is approved and your deposit is received, your project is placed in our production schedule. We’ll contact you as your installation date approaches.

Will I know when you’re coming?

Yes. You’ll receive an email a few days before your project begins with your anticipated start date, arrival time, and crew leader.

Will my Landscape Consultant be on site?

Yes. Your Landscape Consultant will meet with the crew at the start of the project to review the plan and ensure everyone is on the same page. They will continue to oversee your project and remain your primary point of contact.

What if I want to make changes?

Changes happen! Please let your Landscape Consultant know as soon as possible. Some changes are simple, while others may affect pricing or scheduling.

What if the weather is bad?

Weather sometimes requires us to adjust our schedule. If that happens, we’ll contact you as soon as possible with an update.

Will my project make a mess?

Landscape construction can temporarily disrupt your property, but our crews work hard to keep the job site organized and will clean up before leaving.

When will I receive care instructions?

At the completion of your project, we’ll provide a plant care guide with watering and maintenance information to help your new landscape establish successfully.

What is the Final Project Record?

After your project is complete, you’ll receive a Final Project Record. This is not an invoice. It documents what was actually installed and serves as a valuable reference for warranty questions, future enhancements, and your personal records.

To ensure a smooth billing experience for our clients, we have compiled the following information regarding our automatic payment process for project completion.

How does the automatic payment process work for my project?

When you set up automatic payments—typically during your initial deposit—you authorize us to handle future billing seamlessly. Once your project is complete and our accounting department issues a final invoice, our billing system automatically retrieves this invoice from our accounting software and processes the payment based on the instructions you previously provided.

Will I receive a receipt once the final invoice is paid?

Yes. You will receive a copy of your final invoice via email marked as “Paid” once the payment has been successfully processed.

Is there a difference in receipt timing based on my payment method?

Yes, there is a slight difference in when you will receive your “Paid” invoice, depending on how you choose to pay:

• Credit Cards: Your invoice marked “Paid” is emailed to you as soon as the transaction is successfully processed.
• ACH (Bank Transfer): You will experience a delay in receiving your final “Paid” invoice. Because ACH transfers can take up to 5 business days to clear, our billing system holds the notification to ensure the payment has fully settled. This precaution is in place to prevent the risk of double processing or payment errors.