B.B. Barns Garden Center Return & Warranty Policy
We guarantee that we strive to maintain all plant material at the highest possible quality. We guarantee that all material sold at full price is insect and disease free and was in good health at the time of purchase.
Our standard retail warranty includes:
Full (one-time) replacement on any loss of hardy trees and shrubs up to 1 year from the original purchase date. Full (one-time) replacement on any loss of perennials for the remainder of the current growing season (until the first freeze)—no warranty on clearance items or annuals. Replacement plants are not covered by this warranty.
RECEIPT IS REQUIRED
The guarantee only includes HARDY TREES AND SHRUBS that have been planted in the ground (containers not included). Our plant warranty does not cover plant material neglect (including under or over-watering), natural disasters, deer, rabbit, vole, or other animal damage, vandalism, or transplanted material; plant material specifically requested by the customer or other designer considered to be zone marginal or a poor choice by B.B. Barns; or weed germination in plantings, beds or mulch. Only Knockout & Drift Roses are covered as shrubs under this warranty. All other roses are covered under the perennial warranty.
You may return non-plant hardgood items within 30 days of purchase. Plants may be returned within 7 days of purchase with department approval. Holiday merchandise may be returned within 2 days of purchase. Special Orders & Clearance items (50% or more) may not be returned.
NO CASH REFUNDS.