Hours: Mon-Thur 9-6 • Fri-Sat 9-7 | Garden Center (828) 650-7300 | Landscaping (828) 684-9190

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B.B. Barns Warranties & Return Policies

We strive to maintain all plant material at the highest possible quality. We guarantee that all material sold at full price is insect and disease free and was in good health at the time of purchase.

 

Our Retail Warranty

  • Full (one-time)replacement on any loss of hardy trees, shrubs, perennials, and roses, planted in the ground (containers not included), up to one (1) year from the original purchase date.
  • RECEIPT IS REQUIRED. B.B. Barns Rewards members will have their receipt on file.
  • NO CASH REFUNDS
  • No warranty on clearance items (discounts of 50% or more) or annuals. Replacement plants are not covered by this warranty.

Retail Installation Warranty

  • Full (one-time)replacement on any loss of hardy trees, shrubs, perennials, and roses, planted in the ground (containers not included), up to two (2) years from the original purchase date.
  • Labor is covered for one (1) year from the original installation date.
  • No warranty on clearance items (discounts of 50% or more) or annuals. Replacement plants are not covered by this warranty.

Exclusions:

Our plant warranty does not cover plant material neglect (including under or over-watering), natural disasters, deer, rabbit, vole, or other animal damage, vandalism, or transplanted material; plant material specifically requested by the customer or other designer considered to be zone marginal or a poor choice by B.B. Barns; or weed germination in plantings, beds or mulch.

Our Return Policy

  • You may return non-plant hardgood items within 30 days of purchase.
  • Plants may be returned within seven (7) days of purchase with department approval.
  • Holiday merchandise may be returned within two (2) days of purchase. Special Orders and orange tagged / clearance items (discounts of 50% or more) may not be returned.

Holding and Restocking Policy

We ask that all paid hold items be picked up within one (1) week of purchase.

  • Items purchased and held for you will be stored in their current location or a designated holding area, at our discretion.
  • All items will be clearly labeled with your name and purchase date.
  • After five (5) days a B.B. Barns sales associates will attempt to contact you via phone or email to remind you of your purchase.
  • Material not picked up after one week without approval of B.B. Barns staff will be returned to the sales area and a credit issued.
  • Orders that have been held in excess of this policy without approval will be subject to a 20% restocking fee, which will be deducted from any credit issued.