B.B. Barns Landscape Install Warranty and Refund & Cancellation Policy
Our standard installation warranty includes:
Full (one-time) replacement on any loss of hardy trees and shrubs up to 2 years from the original installation date. Full (one-time) replacement on any loss of perennials for the remainder of the current growing season (until the first freeze). Labor is covered for 1 year from the original installation date—no warranty on sale items or annuals. Replacement plants are not covered by this warranty.
Exclusions:
Our plant warranty does not cover plant material neglect (including under or over-watering), natural disasters, deer, rabbit, vole, or other animal damage, vandalism, or transplanted
material; plant material specifically requested by the customer or other designer considered to be zone marginal or a poor choice by B.B. Barns; or weed germination in plantings, beds or mulch. Only Knockout & Drift Roses are covered as shrubs under this warranty. All other roses are covered under the perennial warranty.
Warranty Process:
Before replacement, the plant material will be inspected by a B.B. Barns representative and replacement will occur at their sole discretion. Depending on availability, individual plants will be replaced with the same species unless site conditions dictate a different plant be selected (to be determined by B.B. Barns).
Sod/Seed Limited Warranty:
B.B. Barns will warranty sod and seed installations for 2 weeks after installation provided the following conditions: we can verify that necessary watering has taken place; no heavy traffic has been in the area via foot, pets and/or vehicles; pesticides and chemicals have not been applied outside of accordance with the B.B. Barns turf maintenance program; and pets have not been allowed in the soil.
To improve the health and establishment of your new plantings, please see our care guide.
