B.B. Barns Landscape Install Warranty and Refund & Cancellation Policy
Our standard installation warranty includes:
Full (one-time) replacement on any loss of hardy trees and shrubs up to 2 years from the original installation date. Full (one-time) replacement on any loss of perennials for the remainder of the current growing season (until the first freeze). Labor is covered for 1 year from the original installation date—no warranty on sale items or annuals. Replacement plants are not covered by this warranty.
Our plant warranty does not cover plant material neglect (including under or over-watering), natural disasters, deer, rabbit, vole, or other animal damage, vandalism, or transplanted
material; plant material specifically requested by the customer or other designer considered to be zone marginal or a poor choice by B.B. Barns; or weed germination in plantings, beds or mulch. Only Knockout & Drift Roses are covered as shrubs under this warranty. All other roses are covered under the perennial warranty.
Before replacement, the plant material will be inspected by a B.B. Barns representative and replacement will occur at their sole discretion. Depending on availability, individual plants will be replaced with the same species unless site conditions dictate a different plant be selected (to be determined by B.B. Barns).
Sod/Seed Limited Warranty:
B.B. Barns will warranty sod and seed installations for 2 weeks after installation provided the following conditions: we can verify that necessary watering has taken place; no heavy traffic has been in the area via foot, pets and/or vehicles; pesticides and chemicals have not been applied outside of accordance with the B.B. Barns turf maintenance program; and pets have not been allowed in the soil.
To improve the health and establishment of your new plantings, please see our care guide.